Welcome to Datacap Support

We're here to help. Search by error code, PIN Pad, or product name

NETePay/GIFtePay icons

Get to know NETePay ideal PIN pad interface settings, installation, IP Port requirements and more.

TranCloud icon

Set-up TranCloud, LED indicators, ideal PIN Pad interface settings, Processor support and errors.

Tran Series icons

Get help setting up Tran Series hardware, view Tran-specific troubleshooting and more.

PIN pad icon

Datacap supports dozens of plug and play hardware. Let us help you make sense of each device.

Hours of operation:
Monday – Friday 8:30AM to 5:30PM EST

24/7 after-hours support for authorized resellers on a pay-per-call basis is now available. Log in to your PSCS account to request an after-hours support call.

How can we help?

How can we help?

Call us (215-997-8989) or Send us a message