NETePay™ Install Process

Click one of the links below to jump to that section of the NETePay install process.


Create Deployment via PSCS

PSCS is Datacap’s product configuration portal. In order to create deployment IDs, you need to be an authorized Datacap Reseller. After you log-in to PSCS follow the steps below to create a deployment ID.

  1. Select “Create Stage File”

 create stage file

2. Select “ePay”

 ePay

3. Select network application

 Network application

4. Input Merchant Information

 Merchant Information

5. Save Deployment and Activate NETePay

 save and acticate

Note: Be sure to take note of your Deployment ID for activation later.

6. Review Order Details

 review order details

7. Select “Place Order”

 Place Order

8. For purchased accounts, input your payment information to purchase NETePay

 Payment information

Download client

Download Client Control via datacapepay.com


Download and configure netepay

Note: In some cases NETePay will be installed as part of the Point of Sale, so this step may not be necessary.

Download NETePay via datacapepay.com (see NETePay 5 Director)

 Download NETePay

Use your deployment ID from above to configure NETePay. Once installed, you'll be prompted for your deployment ID (provided by PSCS above), which then automatically pulls down the corresponding version of NETePay from our download site and runs it as a service on the PC.

Once NETePay (via the Director) is installed, go-forward updates are as simple as logging in to PSCS and making the change. Software updates automatically on site without intervention.

 configure NETePay Director

Run a test transaction

Before accepting real transactions, be sure to run test transactions and confirm with your processor that the funds were received successfully.

*In order to create a deployment in PSCS, you will need to be an authorized Datacap reseller with PSCS credentials.

NAK Error from PIN Pad

NAK errors occur between the client (dsiEMVUS) and the PIN pad. A NAK error means the PIN pad negatively acknowledged a command from dsiEMVUS or dsiEMVUS did not understand the response returned from the PIN pad.

Unable To Acquire Generated Key: NOT ACTIVATED

Unable To Acquire Generated Key: NOT ACTIVATED

This message is displayed when trying to automatically acquire a generated key when creating a stage file for TSYS indicating the account is not activated on TSYS end.

How to get NETePay log files

You may need to share NETePay log files with our tech support team to help troubleshoot errors. In order to access NETePay log files, you'll need to open the file explorer on your computer or laptop and open the C drive. The file path is slightly different on 32 and 64 bit systems.

How to change PIN Pad interface settings

Check the instructions below to view different ways to set interface settings for various PIN Pads.  Be sure to check back as we add support for new PIN Pads.