You may need to update parameters on your NETePay/GIFTePay applications. See the two methods below for how to change parameters using the classic installation method or the Director method.
There are four options for EMV Cardholder Verification in PSCS. Here’s what you need to know about them.
Installation Instructions for IPTran™ LT and Tran™ Server with PDC™
Here are the steps to install NETePay.
Datacap’s EMV Store & Forward solution comes with 3 new parameters in PSCS. Here’s what each parameter means.
NAK errors occur between the client (dsiEMVUS) and the PIN pad. A NAK error means the PIN pad negatively acknowledged a command from dsiEMVUS or dsiEMVUS did not understand the response returned from the PIN pad.
This message means the PIN pad does not have the XPI application loaded or is not configured properly to run the application.
Prior to connecting an Ingenico device, the Ingenico driver will have to be installed on your PC. The driver is available for download here and is located under “Device Drivers” (Ingenico Telium 2 Line).
Terminal Based NETePays are moving from SQL Server to SQLite.
This message appears when processing a transaction or when closing the batch
You may need to share NETePay log files with our tech support team to help troubleshoot errors. In order to access NETePay log files, you'll need to open the file explorer on your computer or laptop and open the C drive. The file path is slightly different on 32 and 64 bit systems.
If you are having issues using the new Datacap Director, you may need to create an inbound firewall rule for the Netepay director to allow ports 9000 & 9100 access. See below for instructions for creating an inbound firewall rule:
Here’s how to enable NFC contactless on Ingenico PIN Pads.
Some Ingenico iSC Touch 250 PIN pads may experience touchscreen alignment problems which make signing with the pen or pressing buttons with your finger difficult.
Some VX 805 PIN pads loaded with XPI 8.42b may be shipped from distributors missing 2 parameters required for reliable operation.
As part of the installation process of Datacap products, the network has to be configured to be able to communicate over the internet to the processor and Datacap.
What does it mean when the green LED on my TranCloud unit...
Check the instructions below to view different ways to set interface settings for various PIN Pads. Be sure to check back as we add support for new PIN Pads.
Open Datacap's EMVUSClient Test application and make sure "Tran EMV" radio button in the bottom right hand corner is selected (see screenshot below). Next, enter "Test" in the "Operator ID" field. Confirm that the com port of your PIN Pad matches the "Com Port" in the test application window...