As part of the installation process of Datacap products, the network has to be configured to be able to communicate over the internet to the processor and Datacap.
Open Datacap's EMVUSClient Test application and make sure "Tran EMV" radio button in the bottom right hand corner is selected (see screenshot below). Next, enter "Test" in the "Operator ID" field. Confirm that the com port of your PIN Pad matches the "Com Port" in the test application window...
This message indicates one or more of the following factors relating to software or hardware license.
This error eludes to a dead or down network. It usually occurs when the device is powered up without an Ethernet cable connected.
POS/ECR failed to send the merchant ID to the Tran or ePay software.