For Point of Sale partners that prefer to install a unique instance of NETePay at each Point of Sale workstation (lanes) due to POS architecture requirements or for redundancy, PSCS allows for this as part of the initial merchant file build using standard per-lane pricing.
You may need to update parameters on your NETePay/GIFTePay applications. See the two methods below for how to change parameters using the classic installation method or the Director method.
Here are the steps to install NETePay.
This message means the PIN pad does not have the XPI application loaded or is not configured properly to run the application.
This message appears when processing a transaction or when closing the batch
You may need to share NETePay log files with our tech support team to help troubleshoot errors. In order to access NETePay log files, you'll need to open the file explorer on your computer or laptop and open the C drive. The file path is slightly different on 32 and 64 bit systems.
As part of the installation process of Datacap products, the network has to be configured to be able to communicate over the internet to the processor and Datacap.
POS/ECR failed to send the merchant ID to the Tran or ePay software.
This message occurs when the incorrect application version of NETePay/GIFTePay is installed on the PC. The installed software version does not match the PSCS application version.