How to get NETePay log files

You may need to share NETePay log files with our tech support team to help troubleshoot errors.

  Datacap Log Files (click on the image to enlarge)
Datacap Log Files (click on the image to enlarge)

Here’s how to access NETePay’s log files:

Open the file explorer on your computer or laptop and open the C drive.

On 64 bit Systems:

Use the following file paths to find NETePay log files on 64 bit systems: 

  • C:\Program Files (x86)\Datacap Systems\NETePay\DATACAP_LOGS (classic install)

  • C:\Program Files (x86)\Datacap Systems\NETePay\DIRECTOR\Applications\a\DATACAP_LOGS (Director install)

On 32 bit Systems:

Use the following file paths to find NETePay log files on 32 bit systems: 

  • C:\Program Files\Datacap Systems\NETePay\DATACAP_LOGS (classic install)

  • C:\Program Files\Datacap Systems\NETePay\DIRECTOR\Applications\a\DATACAP_LOGS (Director install)

  Click to enlarge

Here’s how to access logs using Datacap’s Director:

 NEP Director Logs

Right-click on the NETePay icon in your application tray. Click ‘Show NETePay’.

  System application tray
System application tray
  Show NETePay
Show NETePay

Click on the ‘logs’ button.

  Click to enlarge the image
Click to enlarge the image
  Click to enlarge image
Click to enlarge image

 

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