How to get NETePay log files

You may need to share NETePay log files with our tech support team to help troubleshoot errors.

Datacap Log Files (click on the image to enlarge)

Here's how to access NETePay's log files:

Open the file explorer on your computer or laptop and open the C drive.

On 64 bit Systems:

Use the following file path to find NETePay log files on 64 bit systems: 
C:\Program Files (x86)\Datacap Systems\NETePay\DATACAP_LOGS

On 32 bit Systems:

Use the following file path to find NETePay log files on 32 bit systems: 
C:\Program Files\Datacap Systems\NETePay\DATACAP_LOGS

  Click to enlarge

Here's how to access logs using Datacap's Director:

 NEP Director Logs

Right-click on the NETePay icon in your application tray. Click 'Show NETePay'.

  System application tray

System application tray

  Show NETePay

Show NETePay

Click on the 'logs' button.

Click to enlarge the image

Click to enlarge image

 

Still need Help?