ProTouch Systems and Koho's

Introduction

ProTouch Systems

Koho’s grill and bar, located in the Queen Ka’ahumanu Center in Kahului, Maui, Hawaii, celebrates more than 30 years of great service, food and prices in the Maui community. Koho’s is dedicated to providing guests with a unique local dining experience. Koho’s believes that everybody is part of their ʻOhana (family).

ProTouch Systems, founded in 2010, has extensive, practical, hands on experience in the restaurant and service industry, as well as merchant services including credit card processing, payroll and HR.  Applying this field experience with their POS and IT expertise provides their customers with the streamlined operations needed to run their business at the next level with peace of mind that ProTouch will keep them up and running 24/7. 

Datacap Systems develops processor and hardware-agnostic innovative integrated payment solutions for any Point of Sale, regardless of system architecture.  Industry-standard payment solutions from Datacap are utilized by hundreds of POS applications in an array of vertical markets.

Challenge

Koho’s grill & bar needed to upgrade their payment systems to comply with payment industry-standards such as US EMV (chip cards) as well as continuing to use their established loyalty and gift card program.  “Implementing EMV compliant payment solutions helps restaurants mitigate chargebacks and prevent credit card fraud” Said Megan Hinman, President at ProTouch Systems. Hinman continued, “Koho’s decided it was time to move to accept chip cards and turned to ProTouch and Datacap to deliver a seamless payments solution.” 

Solution

An EMV Transaction on Ingenico's iPP 320 PIN pad.

An EMV Transaction on Ingenico's iPP 320 PIN pad.

Koho’s uses ProTouch’s Point of Sale application, Restaurant Manager, with Datacap’s NETePay™ & GIFTePay™ software alongside Ingenico’s iPP 320 PIN pad. This cost-effective solution provides Koho’s with the ability to accept EMV chip & PIN, magstripe, NFC/contactless and support for offline transactions.

Datacap’s NETePay and GIFTePay software is ideal for Koho’s because it allows them to send EMV transactions to virtually any payment and gift card processor(s) in North America, affording them unparalled payments flexibility. 
 

results

“Datacap’s support and payment solutions helped us to make the move to EMV and the transition of Koho’s gift/loyalty platforms very easy” said Hinman. Gerri Eckart, General Manager at Koho’s Grill & Bar said, “We love using Restaurant Manager because it’s secure and easy to use. We have been customers with ProTouch for many years now. Thank you, ProTouch for making my job so much easier!”

If you happen to travel to Maui, Hawaii, be sure to stop by Koho’s to grab a bite to eat and check out the latest in payments technology! 

www.kohosmaui.com

 

 

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