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Processing or Batch problems are typically related to
merchant setup or settlement errors. These problems require the
attention of the merchant's payment service processor. A list of
processor help desk numbers is available here ► Processor Help
Desk Phone Numbers
Software
problems are typically related to the POS software or a Windows issue.
The types of problems require the attention of the merchant's dealer or
software provider. Links to many of the software developers and
integrators that use Datacap are available here ►
POS/ECR Systems Provider Links
Payment problems which are not POS/ECR, Windows or
processor related may be due to the Datacap hardware or software
configuration.
To simplify the debug process, you should identify which Datacap product
is used by your system. Support information is arranged by product line. Select the
relevant product below to access its support information.
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